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Customer Support

Looking for help using the app or DreamWeaver? Read the FAQs and view videos!

Getting Started…

Your DreamWeaver wristband…
First, charge your DreamWeaver wristband for at least 1½ hours. Once fully charged, the red LED will turn green and it is ready to wear and use. That’s it! No fuss, Lightbringer starts working automatically.
Package Contents

Manuals & Downloads

Disponibile su Google Play
Disponibile su App Store

FAQs

Why can’t I install the app?
The app might not be compatible with your device, it is possible to install LightBringer only on smartphones with Android operating system (from version 4.4) and Apple (from version 9). Compatibility is assured only for the original operating system and not custom ROM.
Why can’t I login?
How can I edit my personal details?
Why do I need to turn on the GPS before I use this app?
Why do I need to turn on the Bluetooth?
How do I change the language settings of the app?
Why is it better to complete the whole registration form rather than only the required fields?
Why do I need an Internet connection?
App is not receiving the data / I can’t see any data for heart rate, battery and temperature
The app can’t detect the DreamWeaver wristband
I can’t connect the DreamWeaver wristband
How do I reset DreamWeaver wristband?
I can’t switch the DreamWeaver wristband on
The temperature shown on the app is not my real temperature
I’m not receiving data/ the DreamWeaver wristbands LEDs are flashing blue and green.
Using the DreamWeaver wristband on board a plane